Modern travel.

A very old friend has died.  This lady and her husband were close friends when we were young parents.  The male half of the team was best man at our wedding.  So we go back a long time.

  It brought back memories of the death of my husband.  He suffered from some neurological disease, and to make matters worse he had fallen and broken his femur.  We hoped against all expectation that he would get better and come home, but that goal was receding farther every day.

  After two years in the nursing home, aka Roach Motel, my daughter in California wanted me to visit her.  He seemed no worse--and no better, either--so I decided to go.

  After an 11 hour trip on United Airllines, I arrived on a  Thursday.  On Friday I was exhausted.  Sarturday morning I was starting to feel like my old self when I received a call from the nursing home that he had had a sudden heart attack and died.

  It was Easter weekend, and there were no flights that day, so I booked a ticket for the next day, which was Easter Sunday.  Then my troubles began.  You can't fly direct to Philadelphia from San Luis Obispo, so I was booked to go to San Francisco, or Los Angeles, I can't remember which.  But neither could United Airlines.  When the flight I had booked arrived, the B team who were in charge on that weekend could not print a boarding pass.  So I was not allowed to board the plane, but there was another plane due to the other city, whichever it was, so they would get me on that one.  But they couldn't, because they could not print a boarding pass.

  All this took a lot of to-ing and fro-ing, yelling and screaming, and agita of the highest order.  Not on the part of the United team, however.  They took it stoically.

  Finally, there were no more planes either coming or going, so someone came and got me and I spent another day in San Luis Obispo. On Monday, I was able to catch a flight which left SLO early in the morning and arrived in Philly at almost midnight. 

  The advantage of this epic drama were that my mind could not linger on the death of my husband, so filled was I with impotent rage at United airlines, San Luis Obispo,  and the State of California generally.

Worst customer service?

I heard on the radio somewhere that U S Cable had been chosen as the worst customer service provider in the country for 2014.  This made me angry, and I think the folks at United Airlines ought to demand a recount.  They certainly are a strong contender for the title.  It's hard to see how their customer service could be any worse.  Even with Wells Fargo Bank and Comcast in strong competition, I think United should be considered for next year's award.

I recently took a trip to San Francisco from Philadelphia which delayed leaving the ground for 4 hours.  Of course there was a grisly kind of domino effect, causing travelers to miss their connections from Africa to Zanzibar.  My plane to San Luis Obispo was long gone.  Customer service then re-routed me to Santa Barbara   by way of Los Angeles. 

My Los Angeles flight departure was then delayed so that the Santa Barbara flight would leave the ground before its arrival.  No-one informed me of this delay.  I just happened to glance at the departures board and did the math. 

Back to customer service.  They kept suggesting places I might like to fly besides Santa Barbara or San Luis Obispo.  Orange County, anyone?  I told them I was very weak on California geography but did not think Orange County would do.  I got my daughter on the phone when they suggested Bakerfield, which got a strong nolle prosequi from my daughter. We finally settled on a midnight flight to Santa Maria, which was only a half hour late in leaving. 

In recompense for their poor performance, they gave me two $7 vouchers for food at any of the airport vendors.

The return flight was much less annoying, arriving in Philadelphia only and hour and a half late, which passes for promptness at United.

By the way, on the return flight, one of the $7 vouchers was refused at the food court.