I've been trying for two weeks to purchase tickets for Tanglewood. There's a special promotion--30% off tickets. Maybe because I plan to attend Friday the thirteenth, I have had nothing but trouble navigating their website. First they want me to sign in. Why? I prefer that the BSO and I maintain a formal relationship. I don't want access to their website. Just sell me the tickets, dammit! But they insist. So I admit that I forgot my password (I use it once a year) and they e-mail me a new password. Back to their site. The new password does not work. Okay, Plan B. Call them on the phone. When I call, they inform me that they are closed for Patriot's Day. The State that sent Teddy Kennedy to the Senate is more patriotic than the rest of us, I guess. I e-mail the BSO and inform them of their extreme suckiness. I never get a reply, so I call again. At last, success--but the discount which was offered in the special online promotion is gone, never to be heard of again. I look at their website, seeking to recapture the magic moment, and am informed that from now on I have to change my password every time I log on. Why can't I log on as a stranger?