Thursday, June 04, 2015

Worst customer service?

I heard on the radio somewhere that U S Cable had been chosen as the worst customer service provider in the country for 2014.  This made me angry, and I think the folks at United Airlines ought to demand a recount.  They certainly are a strong contender for the title.  It's hard to see how their customer service could be any worse.  Even with Wells Fargo Bank and Comcast in strong competition, I think United should be considered for next year's award.

I recently took a trip to San Francisco from Philadelphia which delayed leaving the ground for 4 hours.  Of course there was a grisly kind of domino effect, causing travelers to miss their connections from Africa to Zanzibar.  My plane to San Luis Obispo was long gone.  Customer service then re-routed me to Santa Barbara   by way of Los Angeles. 

My Los Angeles flight departure was then delayed so that the Santa Barbara flight would leave the ground before its arrival.  No-one informed me of this delay.  I just happened to glance at the departures board and did the math. 

Back to customer service.  They kept suggesting places I might like to fly besides Santa Barbara or San Luis Obispo.  Orange County, anyone?  I told them I was very weak on California geography but did not think Orange County would do.  I got my daughter on the phone when they suggested Bakerfield, which got a strong nolle prosequi from my daughter. We finally settled on a midnight flight to Santa Maria, which was only a half hour late in leaving. 

In recompense for their poor performance, they gave me two $7 vouchers for food at any of the airport vendors.

The return flight was much less annoying, arriving in Philadelphia only and hour and a half late, which passes for promptness at United.

By the way, on the return flight, one of the $7 vouchers was refused at the food court.


2 comments:

Dick Stanley said...

I wonder if they still offer the newly-wed service? You know, letting the happy couple fly united.

miriam sawyer said...

Did United ever give anyone a break?