Wednesday, August 07, 2013

Letter to Wells Fargo

Dear Wells Fargo Collections Department--I really don't know your name, but it's nice to make your acquaintance. How is your day? I hope it is a pleasant one.
Mine has not been so pleasant. As of today, I have received five letters and more robo-calls than I can count from you. As it happens, you are in error, and I electronically forwarded $2,000 to this account from my checking account before your latest series of recriminations. It was your error, not mine. Of course I don't expect an apology; Wells Fargo doesn't believe in such niceties. But it would be a refreshing change if you did not act so high and mighty--as if you were a king in Babylon and I were a Christian slave, so to speak.
Perhaps it would be as well to remember that you are investing the money your customers deposit in your bank. You are not actually doing us a favor by condescending to let us park our money in your bank. Remember also, my dear old Collections Department, that there is 8 percent unemployment out there, and there is an excellent chance that you could join the ranks of the unemployed if you don't treat your customers with respect.

No comments: