I am writing to inquire why I must have two Macy’s accounts, one of which does not send me a monthly statement. I pay my Macy’s bill in full every month, yet these other charges do not appear on the bill. But even though they don’t send me a bill, I am supposed to pay the bill they don’t send me.
How am I supposed to know what the charges are, if you don’t send me a statement?
If you people are not smart enough to send me one simple statement for this account, how do you expect to run a business? No wonder the economy is in trouble.
Now I am paying off this Visa account in full, and I want this account closed permanently. I would still like to have a Macy’s account, but if I have to close both of these accounts to have peace of mind, I will be regretfully forced to do so.
I’ve enjoyed getting discounts at Macy’s, but they’re not worth being driven nuts.
Sunday, April 26, 2009