Friday, April 03, 2009

Complaint re: Verizon

Sent to the Delaware Public Service commission:

Every month, Verizon sends me another bill for over $200. there are always extra charges on the bill for movies and services I have not ordered, such as service in Filipino. I am constantly on the phone with them, correcting their billing. The next month there is another extra charge for television programs and movies I have not ordered.

Every month I attempt to pay their bill, by phone or by credit card. They never credit my account with payment and are constantly sending me disconnection notices. About a week ago I paid their bill over the phone, plus a $3.50 charge for this service. Now I get another disconnection notice!

I would pay this bill over the phone yet again, using another credit card, even though I already paid it, but they seem totally unable to post my payments to my account. So why bother?

I recently called them and enrolled in a bundled program, where I am to receive phone, television, and internet service for $109 a month. This has not been put into operation, even though they agreed to set up the account this way.

These Verizon charges are making my life a living hell.

Can you please, please PLEASE ask them to straighten this out?

7 comments:

Joe said...

I went through hell with verizon over faulty cellphones a few years ago. I switched to Comcast for the bundle.

miriam said...

Comcast was worse, if you can imagine such a thing.

Tat said...

if they are so bad to you, why would you give them more business?
Why not get switch to somebody else' cell phone?

I'm generally fine with T-mobile.
Time Warner, on the other hand...and Earthlink's operators with names like "Pebbles", "Frodo", etc all have incomprehensible South-Asian accents...

Harry said...

I'm sorry for the problems you've been having. If you'd like, please e-mail me at harry.j.mitchell@verizon.com with pertinent information and I'll get it into the hands of some people who can help.

Harry Mitchell
Verizon Media Relations

miriam said...

Tat: I don't have cell srvice with Verizon, I have FIOS.

creakypavillion said...

Oj.
Look, Brother Verizon is watching!

Dylan said...

I just saw a study indicating that up to 19 percent of a cell bill goes to taxes, fees, and other unspecified surcharges, so it's not a big surprise to me if Verizon is squeezing you for all it can. In terms of advice, I will mention that I use some online tools to combat wireless overcharging; for example, one great new cell bill savings blog called http://fixmycellbill.blogspot.com/ constantly tracks new ways to cut wireless costs and exposes shady billing practices utilized by the cell phone companies. There's also an online company called Validas at http://www.myvalidas.com that cuts the average person's cell bill by 22% annually. Validas was actually just on Good Morning America at http://www.abcnews.go.com/GMA/story?id=6887412&page=1. Being a savvy consumer is becoming increasingly important as the recession cuts into all of our pockets.

Good luck!

Dylan