Customer service

All my interactions with Hammacher Schlemmer have been courteous and helpful. Every time I buy something from them, it does not do the job it was purchased to do, and I have to send it back. They accept returns willingly. Their customer service is a pleasure--polite, helpful, timely. The staff also speaks excellent American English.

The only problem is with the merchandise. Everything they sell is over-priced, unnecessary, or too expensive. I worry that the polite, helpful customer service staff will shortly be unemployed. I mean, who would buy that stuff?

Dell ought to hire the whole bunch en masse. It would be so nice to speak to someone whose English is comprehensible.