Friday, January 16, 2009

Customer service

All my interactions with Hammacher Schlemmer have been courteous and helpful. Every time I buy something from them, it does not do the job it was purchased to do, and I have to send it back. They accept returns willingly. Their customer service is a pleasure--polite, helpful, timely. The staff also speaks excellent American English.

The only problem is with the merchandise. Everything they sell is over-priced, unnecessary, or too expensive. I worry that the polite, helpful customer service staff will shortly be unemployed. I mean, who would buy that stuff?

Dell ought to hire the whole bunch en masse. It would be so nice to speak to someone whose English is comprehensible.

6 comments:

creakypavillion said...

So you continue to buy their staff for the pleasure of dealing with customer service?

miriam said...

I continue to buy their stuff because I am a sucker.

creakypavillion said...

"Hi, my name is Miriam and I'm a sucker for good customer service..."

miriam said...

I just can't resist catalogs.

Johnny Virgil said...

the reason they take everything back is because they build that lifetime warranty into their prices. But for stuff you *know* has a short life, it's worth it to pay the extra.

miriam said...

I can't imagine how they stay in business if they take back everything.