From my brother, the genius:
Hello, and thank you for calling Furndock Corporation. Your call means nothing to us because we do not value our customers or their time. If we did, we would have a human to answer our phone. However, humans cost money and your time is free, at least for us, so we have bought a cheap automatic caller direction system. Since careful programming of this machine also costs money, we have programmed it very badly which means that you will waste a great deal of time getting to the person you want, if you get the person at all, which isn't very likely. We don't give a damn how much this inconveniences you.
I often think that we could solve the problem of unemployment by hiring every single unemployed person to answer the phone instead of using these caller direction systems. That would be the kingdom of heaven on earth and is as likely to happen as the kingdom of heaven is likely to come to earth.
Oops, I forgot--when Barack Obama is president, the oceans will recede. Can he spare a little of his time to cure the caller direction problem?