Friday, June 30, 2006

Verizon: a truly 20th century company...

on the cutting edge of technology.

True story: I am a Verizon customer, currently signed up for the Freedom Package at $59.95. I received a postcard from Verizon, promising me the same services for $39.95. All I had to do was call a tollfree number!

I tried to call about five times. It was always busy. On the sixth round, I got a recorded message. "Due to the volume of calls, this number is busy. Please hang up and call again." This from a telecom company! Haven't they ever heard of voice mail?

My seventh try landed a real human being. After I gave her my name and number, she told me I would have to call my local Verizon business office to sign up.

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