Friday, December 09, 2005

Solving problems

Problem: missing pension check

I called the NJ Department of Personnel and they said they had sent it, all right. I then called the Bank of New York and they said, sorry, they never received it. Called PERS back; they claimed BNY had rejected their electronic fund transfer; The bank said they had no record of it.

Both parties said I had every right to be upset, frustrated, worried, concerned. Both extended their heartiest sympathy. Both wished they could be helpful. But what could they do? It was the other party who was at fault.

Oh, that's all right then.

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