The author writes, "at times, library users tend to treat librarians like bartenders and provide more information about their information needs and themselves than any librarian would hope--and perhaps care--to extract during a reference interview" (342). If only I could dispense drinks, I think a lot of my work, and theirs, might go along better....
Like a good librarian, she cites a source, so I will, too.
Librarianship can be so dramatic: see article from portal: Libraries and the Academy
Citation for the article:
Quinn, Brian. "A Dramaturgical Perspective on Academic Libraries." portal: Libraries and the Academy. 5.3 (2005): 329-352.