All my interactions with Hammacher Schlemmer have been courteous and helpful. Every time I buy something from them, it does not do the job it was purchased to do, and I have to send it back. They accept returns willingly. Their customer service is a pleasure--polite, helpful, timely. The staff also speaks excellent American English.
The only problem is with the merchandise. Everything they sell is over-priced, unnecessary, or too expensive. I worry that the polite, helpful customer service staff will shortly be unemployed. I mean, who would buy that stuff?
Dell ought to hire the whole bunch en masse. It would be so nice to speak to someone whose English is comprehensible.
So you continue to buy their staff for the pleasure of dealing with customer service?
ReplyDeleteI continue to buy their stuff because I am a sucker.
ReplyDelete"Hi, my name is Miriam and I'm a sucker for good customer service..."
ReplyDeleteI just can't resist catalogs.
ReplyDeletethe reason they take everything back is because they build that lifetime warranty into their prices. But for stuff you *know* has a short life, it's worth it to pay the extra.
ReplyDeleteI can't imagine how they stay in business if they take back everything.
ReplyDelete